2016 Customer Service Survey Report

This new report contains fresh recommendations that reflect what today’s customers really want. The report findings are based on a simple survey focused on getting real customers to open up about what they hate about customer service calls, what they like about the companies who do it well, and what companies need to do to win them over. All companies should make it a top priority to understand – WHAT THE CUSTOMER REALLY WANTS. The survey includes responses from 160 respondents collected over an approximate one month timeframe (August 2016).

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survey results