Have you ever needed to say something to someone but didn’t know how? Of course! Whether it’s constructive feedback that you need to give to an employee, a difficult topic to discuss with your boss or even a sore subject to bring up with a coworker or even spouse, we’ve all been there! Too often we don’t know what to say or how to say it so we revert to saying nothing or even worse, blurting out the wrong message entirely. This presentation discusses tips and techniques for delivering “difficult messages” in a manner that is clear, specific but sensitive as well. Sometimes we need a “conversation crutch” to help us deliver the right message the right way.