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Tips for Facilitating Large Groups The Problem: Maybe you’ve been asked to lead a session with 20, 30, 40 attendees and though…yikes!!!  Facilitating a large group certainly poses its unique challenges.  This is certainly not the time to “wing it” J  With careful preparation and planning, large...

Facilitation Tips for a Requirements Validation Session The Problem: Ensuring that a requirements document is accurate, complete, and fully supported by key stakeholders can be critically important.  Unfortunately, requirements validation sessions can be protracted and challenging.  Oftentimes, the goal of the session is to gain agreement among...

Customer Service Tips That Work! When we think about customer “service”, why does it evoke such negative emotions?  Invariably, because we each reflect back to our most recent customer service experience from hell – where the representative refused to listen, where you tried to no avail...

Managing Difficult Conversations One of my close friends is a fitness trainer who often encounters difficult clients disagreeing with his professional judgment and demanding changes to their fitness regiment, nutrition plan, etc.  He’s shared his frustration with me time after time as he tries to placate...

Multigenerational Workplace Tips [vc_video link='https://youtu.be/V0_LVVlLfE0'] As a corporate trainer, one of my most common training topics is communications.  Indeed, effective communications skills are literally the lubricant that moves virtually all organizations forward.  Unfortunately, with the ridiculously rapid advances in technology over the past few years, simple communications...

Tips for Managing Underperformers   [vc_video link='https://youtu.be/1JqaL5CrpkU'] If I had $5 for every time a senior leader has closed their door and turned to me to vent about their “problem employee” and ask the burning question, “Can they be saved?”  Essentially, they’re asking whether it’s a good use...

Best Practices for Building an Open, Candid Organizational Culture Have you ever been sitting in a business meeting listening to a senior leader opine about their latest “great idea” and watched everyone smile and nod approvingly while you rolled your eyes (in your head of course)...