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01 Nov Is Your Company Providing Real or Fake Customer Service?

Posted at 16:10h in Customer Service

Public vs. Fake Customer Service? Driving down to Hilton Head for a family vacation, I realized that I’d forgotten to reserve beach chairs.  I scrambled to find one of the confirmation letters I’d printed and called the number at the bottom of the page.  After a...

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01 Nov 5 Tragic Customer Service Mistakes

Posted at 15:58h in Customer Service

Customer Service Mistakes...

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