No More Hecklers! Manage Your Difficult Session Attendees

Does it seem that when you’re presenting a training session, you seem to always have at least one “difficult” attendee.  These frustrating attendees often fall into three categories:  the “know-it-all”, the Iphone addict, and the long-winded rambler.  Each of these personalities can devastate your session if not properly managed.  We know that but we’re often not quite sure of how to handle these delicate situations.  Learn specific facilitation techniques you can begin implementing immediately to address these personalities with confidence, finesse, and ease!