Professionalism Matters Surveys

2016 Customer Service Survey Report


This new report contains fresh recommendations that reflect what today’s customers really want. The report findings are based on a simple survey focused on getting real customers to open up about what they hate about customer service calls, what they like about the companies who do it well, and what companies need to do to win them over. All companies should make it a top priority to understand – WHAT THE CUSTOMER REALLY WANTS. The survey includes responses from 160 respondents collected over an approximate one month timeframe (August 2016). Download the Full Report

2015 Working Moms Work-Life Balance Report

survey results
Authentic feedback from real moms on their fears and struggles but most importantly their real tips and advice to share with others. The survey includes responses from 524 respondents collected over an approximate one month timeframe (April 2015). Download the Full Report