Managing Difficult Conversations One of my close friends is a fitness trainer who often encounters difficult clients disagreeing with his professional judgment and demanding changes to their fitness regiment, nutrition plan, etc.  He’s shared his frustration with me time after time as he tries to placate...

Multigenerational Workplace Tips [vc_video link='https://youtu.be/V0_LVVlLfE0'] As a corporate trainer, one of my most common training topics is communications.  Indeed, effective communications skills are literally the lubricant that moves virtually all organizations forward.  Unfortunately, with the ridiculously rapid advances in technology over the past few years, simple communications...

Tips for Managing Underperformers   [vc_video link='https://youtu.be/1JqaL5CrpkU'] If I had $5 for every time a senior leader has closed their door and turned to me to vent about their “problem employee” and ask the burning question, “Can they be saved?”  Essentially, they’re asking whether it’s a good use...

Tips for Encouraging Accountability   [vc_video link='https://youtu.be/fvIvVecax3c']   How Do You Get Meeting Participants to Follow Up on Action Items? The Problem: Too many meeting leaders struggle with team members who don’t follow up on action items thereby slowing down the progress of the overall team.  Worse yet, this negative behavior...